Privacy Policy

Effective Date: 9/27/25

Group 404 (“Group 404,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information across our network of projects, websites, and services, including but not limited to Step Bros. Cleaning & Services, Austin Take A Chance Organization (ATACO), Bridges & Anchors, and Enter Spaces (collectively, “Affiliated Ventures”).

1. Information We Collect

We may collect the following types of information when you interact with Group 404 or any of our Affiliated Ventures:

  • Personal Information: Name, email address, phone number, billing/shipping address, and payment details.

  • Donation & Transaction Information: Amount, frequency, and method of contributions or payments.

  • Service Information: Preferences, scheduling details, or forms submitted for services.

  • Non-Personal Information: Browser type, device type, IP address, and usage data collected through cookies, analytics tools, and similar technologies.

2. How We Use Your Information

We use collected information to:

  • Process donations and service payments securely

  • Coordinate volunteer efforts and donation pickups

  • Respond to inquiries and provide support

  • Send updates, newsletters, and promotional materials (if you opt-in)

  • Improve our websites, services, and community outreach

  • Fulfill legal and compliance obligations

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share it only with:

  • Payment Processors & Service Providers: To process payments, donations, or support services (e.g., PayPal, Square, Stripe, GiveButter, etc.)

  • Affiliated Ventures: Information may be shared within the Group 404 family where necessary to deliver services, manage donations, or coordinate community programs

  • Legal Authorities: When required by law, regulation, or court order

4. Cookies & Tracking

Group 404 websites may use cookies, pixels, and similar technologies to improve functionality and analyze traffic. You may disable cookies in your browser, but some features may not work as intended.

5. Data Security

We use industry-standard safeguards, including encryption and secure servers, to protect personal and financial information. While we strive to protect your data, no system can be guaranteed 100% secure.

6. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal requirements, and maintain donation or service records.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, update, or correct your personal information

  • Request deletion of your data

  • Opt out of communications at any time by following unsubscribe links or contacting us directly

8. Children’s Privacy

Our websites and services are not directed toward children under 13. We do not knowingly collect information from children.

9. Third-Party Links

Our websites may link to third-party services or platforms. Group 404 is not responsible for their privacy practices. Please review those policies separately.

10. Updates to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the revised effective date.